Return & Refund Policy

Last updated: March 22, 2026

We want you to love every purchase. If something isn't right, returns are easy and hassle-free.

30-Day Returns

Free Return Shipping

Fast Refunds

How Returns Work

Start Your Return

Log into your account, go to Order History, and select the item you want to return. Click "Request Return" and choose your reason.

Pack Your Item

Securely pack the item in its original packaging if possible. Include all original accessories, tags, and documentation.

Ship It Back

Use the prepaid return label emailed to you. Drop off the package at any authorized carrier location within 7 days of approval.

Get Your Refund

Once we receive and inspect the item, we'll process your refund within 5-10 business days to your original payment method.

Start a Return

What Can Be Returned?

Unused items in original condition with tags attachedEligible

Items returned within 30 days of delivery dateEligible

Items with original packaging and all accessories includedEligible

Defective or damaged items (any time window)Eligible

Final sale or clearance items marked as non-returnableNot Eligible

Opened personal care, health, or hygiene productsNot Eligible

Digital downloads or software once accessedNot Eligible

Customized or personalized productsNot Eligible

Hazardous materials or flammable itemsNot Eligible

Frequently Asked Questions

How long do I have to return an item?

You have 30 days from the date of delivery to initiate a return. For defective or damaged items, please contact us immediately and we will work to resolve the issue regardless of timeframe.

Is return shipping free?

Yes! We provide a free prepaid return shipping label for all eligible returns within the contiguous United States. International returns may be subject to return shipping fees.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5-10 business days. The time it takes to appear in your account depends on your bank or card issuer.

Can I exchange an item instead of returning it?

Absolutely! During the return process, select "Exchange" as your reason. We'll ship your replacement item once we confirm the return shipment is on its way back to us.

What if my item arrived damaged?

We're so sorry to hear that! Please take photos of the damage and contact our support team within 48 hours of delivery. We'll arrange a replacement or full refund immediately at no cost to you.

Can I return a gift?

Yes! Gift recipients can return items for store credit. You'll need the order number from the packing slip. The refund will be issued as store credit to your account, not to the original payment method.

Refund Timeline

Once we receive your return, refunds are processed within 5-10 business days to your original payment method. You'll receive a confirmation email when the refund is issued.

Still Have Questions?

Our support team is here to help you through every step of the return process.

Contact Support

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